Reservations & Appointments
We encourage booking in advance to ensure availability of your preferred service, time, and therapist. Same-day appointments are always welcome when available. A credit card is required to secure all reservations.
Prior to your service, you may be asked to complete a brief pre-treatment form. This allows our therapists to tailor your experience with care and to support your comfort and well-being throughout your visit.
Cancellations & Scheduling Courtesy
Your appointment time is reserved especially for you. As a courtesy to our therapists and other guests, we kindly request at least 48 hours’ notice for any cancellation or rescheduling.
Appointments cancelled or rescheduled with less than 48 hours’ notice will be charged in full.
No-shows are treated as cancellations without notice and will be charged in full.
Two late cancellations within a three-month period may require prepayment for future services.
Two no-shows within a six-month period may result in the inability to book future appointments.
To cancel or reschedule, please call 864.404.5170 or email guestservices@organictanfaceandbody.com at least 48 hours prior to your appointment.
Illness & Unexpected Circumstances
We understand that sudden illness can arise. If you or a loved one becomes ill and you are unable to provide 48 hours’ notice, your credit card will be charged 50 percent of the regular service price. Services booked at promotional rates are not refundable.
As a small, appointment-based spa, these policies allow us to honor our therapists’ time and continue offering exceptional care.
Arrival Time & Promptness
We recommend arriving a few minutes early to allow yourself time to settle in. Your treatment will conclude at the scheduled time so that the next guest may begin promptly. Late arrivals may result in a shortened service, and the full service fee will still apply.
Health & Wellness Considerations
Please inform us at the time of booking if you are pregnant or have any medical conditions, skin concerns, allergies, or sensitivities that may affect your treatment. This includes high or low blood pressure, recent surgeries, open wounds, or sensitivity to heat.
We also encourage moderation with alcohol before and after spa treatments to ensure your comfort and safety.
Children & Guests
To preserve a calm and uninterrupted environment, we are unable to accommodate children during your services. Guests ages 12 and older may receive select spa services with parental consent and supervision. We kindly ask that childcare arrangements be made in advance so you may fully relax during your visit.
Gratuities
Gratuities are always at your discretion and should reflect your satisfaction with your service. A customary range is 15 to 20 percent of the service value.
Your Comfort During Your Visit
Robes, slippers, and disposable undergarments are provided when needed. You may prefer to bring a bathing suit for certain body treatments. Our therapists ensure appropriate draping at all times to maintain your comfort and privacy.
Herbal teas are available for your enjoyment during your visit.
Results & Product Recommendations
Our therapists may recommend professional-grade products to support and extend your results at home. While product purchases are never required, consistent home care is essential for maintaining optimal results from your treatments.
Final Notes
We reserve the right to refuse service to ensure the safety, comfort, and well-being of all guests and staff. Thank you for choosing Solstice Holistic Spa. We look forward to welcoming you and guiding you through a thoughtfully curated wellness experience.